01.14.2011
Better late than never. From my fourth quarter book stack, I recommend the following works (I’d recommend a few others, but those focused on books, publishing, and writing, as I did background research for my new venture GoodBookery). Once again, few are strictly about marketing or sustainability, but all will provide context for your business [...]
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01.05.2011
When I first came to America, I found it shocking to see this sign posted in various businesses: “We reserve the right to refuse service to anyone”. How could this be?, I wondered. How could this epicenter of customer service and customer-is-king attitude spawn such rhetoric, and so publicly? Isn’t it in businesses’ interest to [...]
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